Tata Consultancy Services bags Virgin Atlantic IT deal till 2011
Tata Consultancy Services confirmed that it has renewed its managed services contract with one of the world’s leading long haul airlines Virgin Atlantic. Under the renewed agreement, TCS will continue to manage Virgin Atlantic’s global end-to-end IT systems including a 24×7 service desk, infrastructure and application support services. The company also manages Virgin Atlantic’s relationships with other third party IT vendors to ensure a cohesive approach to the airline’s IT ecosystem.
TCS’ service delivery for Virgin Atlantic is designed around IT Infrastructure Library (ITIL) best practices framework.
he Travel and Transportation sector is emerging as a key vertical for TCS, generating 4.0% of the company’s total $5.7 billion revenues in FY08. TCS launched a dedicated Travel & Hospitality Innovation Lab in 2007 to help airlines enhance customer experience and differentiate themselves in
an era of increasing competition and new distribution models.
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